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FAQs

First Time Storing?

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When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
How much notice do I need to give when I move out?
All contracts are month-to-month. However, we do require a 5-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
All you need is a government issued form of ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month to month basis.
How do I make a payment?
You can pay by card over the phone or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings.
What forms of payment do you accept?
VISA, MasterCard, American Express, and Discover.
Will I be required to purchase tenant insurance?
No. Tenant’s can provide proof of insurance by sending in their Homeowners or Renters insurance policy. If the tenant does not have a Homeowners or Renters insurance policy or a policy is not required, then the lowest cost monthly premium policy will be added to their unit.
Is there any other fee associated with my new rental?
Yes, a one-time admin fee is charged during the rental process.
Do you sell boxes and storage supplies?
No but we do provide a free lock to all new self storage tenants.
How do I know how much storage space I will need?
You can either use our Size Guide tool on our website or call our team for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the conclusion of the rental process, which can be easily done online or over the phone, you will get an email and a text message with access information and a map of the facility to assist you in finding your unit.